Account Verification
Last updated June 11, 2024
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Heroku must be able to identify and contact our users in the event of an issue. Account verification helps us prevent abuse. Having a credit card on file is the most reliable way of obtaining verified contact information. A credit card is also required to pay for resources used.
When Is Verification Required?
You must verify your account if you or collaborators of your app want to:
- Create apps
- Deploy code
- Use dynos
- Add any add-on to the app
- Add a custom domain to the app
- Receive the transfer of an app
Access to all Performance dynos and some paid add-on plans are limited to customers with an established payment history.
How to Verify and Pay for Resources Used on a Heroku Account
To verify a Heroku account:
- Go to
Account Settingsin the Heroku Dashboard. - Click the
Billingtab. - Click
Add Credit Card.
Alternatively, when attempting to perform an action that requires a credit card, either from the Heroku CLI or through the web interface, you’re prompted to visit the credit card page.
Heroku Team accounts require you to provide your card information upon the creation of the team. If for some reason your Heroku Team isn’t a verified account, you can verify it by completing these steps.
- Navigate to your team account in the Heroku Dashboard.
- Click on the
Billingtab. - Click
Add Credit Card.
Beyond account verification, the credit card on file is used to pay for the resources you use. See Usage & Billing and Credit Card Processing for more info.
Accepted Credit Cards
Visa, MasterCard, American Express, Discover, and JCB credit cards are accepted. Debit cards are accepted for Visa, MasterCard, and JCB. Only Visa and MasterCard credit cards are accepted for India-issued cards.
Some exclusions may apply. If you have issues adding a credit card, contact your financial institution or see this Knowledge Base article.
Payment Card Charge Verification Hold
We perform a $1 USD temporary pre-authorization transaction as a credit security check to ensure your card details are correct and authorized. These temporary holds can appear on your statement for up to 7 days, but we aren’t actually charging you and no funds transfer from your card to Heroku.
If you see multiple instances of verification charges, it’s due to submitting the card information multiple times.
No Credit or Debit Card
If you don’t have a credit or debit card that we can accept, you can still be a team member or collaborator on apps owned by a Heroku Enterprise or verified account.
How to Unverify Your Heroku Account
To learn how to remove your credit card and unverify your account, see Credit Card Processing.